Work Summary

Information Technology

Torc Robotics – Vehicle Reliability Manager

11/30/2022 – Present
Safely execute testing related to the development of Class 8 autonomous semi-trucks. This work requires strong technical knowledge of Linux operating systems, Docker, autonomous vehicle software, sensor and camera integration, troubleshooting, and field operations. Also support internal and external demonstrations, including communication with senior leaders, partners, and stakeholders.

Abba Technologies – Project Analyst, NOC Analyst, Field Analyst

6/1/2022 – 11/30/2022
Provided help desk, field, and network operations support, including troubleshooting technical issues and supporting customer and infrastructure needs.

Truck Driving

Templeton Transportation – Hazardous Materials Fuel Hauler

12/11/2019 – 8/7/2022
Transported hazardous materials safely and in compliance with applicable regulations across Arizona, Colorado, New Mexico, and Texas. Maintained required credentials and rack access for fuel-loading operations.

Wilson Logistics – Class A Commercial Vehicle Operator

6/4/2018 – 12/4/2019
Transported refrigerated freight safely and efficiently across the contiguous United States while maintaining compliance with commercial driving regulations and delivery requirements.

Customer Support

New Mexico Gas Company – Senior Customer Service Representative

2/15/2016 – 5/18/2018
Handled customer inquiries, resolved service-related issues, and directed calls to appropriate departments when needed.

The Leukemia and Lymphoma Society – Campaign Assistant

8/1/2014 – 11/20/2015
Supported campaign managers across multiple campaigns through public speaking, technical support, spreadsheet development and management, and inventory coordination.

T-Mobile – Tier 3 Customer and Business Technical Support

3/4/2013 – 6/30/2014
Provided advanced technical support for smartphones and served as a final escalation point for complex Android, iPhone, Windows Phone, and BlackBerry issues.

Sitel – Workforce Coordinator

2011 – 2012
Built and maintained schedules for more than 300 agents on the DirecTV campaign. Processed paid time off, leave of absence, and staffing requests.

Sitel – DirecTV Customer Service Representative

9/1/2008 – 2/2/2013
Provided frontline customer support for technical issues, billing inquiries, customer complaints, account requests, and sales opportunities.